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Shipping & Returns

Shipping_Policy

SHIPPING POLICY

Complimentary delivery to a residential address on mainland Singapore with a purchase of $25 & above nett. 

For a purchase of below $25.00, Sonett Singapore will provide delivery at an additional charge of $3.00 .

Delivery will be made within 2 business days excluding Public Holidays. We regret we will not be able to accommodate specific delivery time slots.

For self collection, please pick up your order at the following address:

IMM Building, 2 Jurong East Street 21 #03-107 (Orange Zone), Singapore 609601 

 

Note.: All orders placed at Sonett Singapore Online shop are fulfilled by Nichiou Store.

Return_Xchange_Policy

RETURN & EXCHANGE POLICY

Any exchange or return request is to be submitted to Sonett Singapore within 7 days from Date of Delivery. Any such request after this period will not be recognized. The request must be made in writing, accompanied by supporting documents and relevant receipts. All request are to be submitted to hello@sonett.sg .

The products must be returned in their original packaging, without having any traces of being used or opened. Please ensure that the items are securely packed in order to prevent any damage during transit.

 

We will refund your payment via the payment method you place your order with us once the returned item is well received and approved. A confirmation email (Credit Note) will be sent to you after your refund has been processed.

Alternatively, you may request for product exchange in the event of goods return.

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